We've gathered some of the most common questions about tickets, orders, and more.
If you don't find what you're looking for, please feel free to reach out to our customer support team for assistance.
You do need to register to buy a ticket. Registering has many advantages, e.g. your data will be saved, so that you can order tickets even more quickly and easily in the future. Furthermore, you can view your orders at any time, etc. A guest order is not possible.
If you have a keycard, you can easily top it up online. If you don't have a keycard at hand, you can select the Pick Up option. After completing your order, you will receive a QR code and can collect your ticket from a ticket machine or a cash desk.Additionally, some tickets can be purchased as a smartphone ticket. The Gravity Card and SuperSkiCard are only available via postage.
You can find the keycard number on the back of the keycard. It starts with 01- and has a total of 23 digits.
Top-up: You can top up your existing KeyCard. Please have the imprint on the KeyCard renewed after the first pass through the turnstile (charging authorization) at a ticket office (smooth use only possible with the current imprint - photo ID must be shown!)
Pick up: You can pick up your ticket at a ticket machine or at a cash desk using the QR code sent to you.
Pick Up Ski ALPIN CARD season ticket: You can pick up your season ticket at the main ticket offices.
Fot SuperSkiCards and Gravity Cards we ONLY offer delivery by post. We will cover the shipping costs for you.
Please note the delivery time and order in time.
Postal shipping within Austria takes 3-5 working days. Outside Austria, postal shipping takes 7-14 working days.
The following payment options are available to you in our online ticket shop:
Credit card (Visa, Mastercard, V-Pay, Maestro)
reduced tickets (e.g. group tickets, guest card reductions, Junior Xplore Card, disabled reductions, reduced bike tickets for JOKER CARD holders & etc.) are currently only available at the ticket offices and NOT in the online ticket shop.
You will receive a confirmation by email a few minutes after your succesful order.
If you have chosen the PICK UP option, you will find your QR code in this confirmation for the pick up at the resort.
With the TOP UP option, you will receive a confirmation after successful payment and your ticket will be loaded onto your keycard the first time you pass through a turnstile.
Print@Home vouchers will be sent as an attachment in the confirmation email.
Only for SuperSkiCard and Gravity Card:
Orders placed from Monday to Thursday will be issued the next day and sent by post to your desired address. Orders placed on a Friday, public holiday, window day or weekend will be processed on the next working day. Postal shipping within Austria takes 3-5 working days. Outside Austria, postal shipping takes 7-14 working days. No shipping on weekends, bridge days or pubplic holidays.
Yes, that is possible. Autumn time = hiking time. Biketransport / Biking trails are not included.
Shipping is only available for SuperSkicards and Gravity Cards. We will cover the shipping costs for you.
The undamaged Keycards will be taken back at all ticket offices.
Tip: It's best to keep the Keycard and top up the card at home before your next visit.
Tickets are not transferable (also not within a family). Any misuse shall result in the immediate withdrawal of the ticket. The customer will be further charged with the cost of the ticket and an additional fine of at least € 100.00. Always keep your ticket safe from any unauthorized third-party access to prevent misuse. The right to press charges is expressly reserved. GravityCard a fine of 150,00 plus cost of ticket.
With the purchase of your day, multi-day, season and year tickets you will receive a blocking number on your receipt. In case of loss this receipt enables us to issue a new ticket.
Tip: Take a photo of your ticket with the blocking number on it – this will also allow our staff at the lift ticket counters to replace your ticket. We will charge a processing fee of € 15.00 for the replacement of your ticket. € 25,00 for GravityCards
If the customer is unable to do snowsports due to an illness or injury, they shall have no right to a refund. Nevertheless, the cable car and lift operators reserve the right to use their own discretion and professional judgement to refund the price of the Ski ALPIN CARD (with the exception of 1 day passes) on a good-will basis. This is on the condition that the pass holder is able to present a medical certificate completed by a local doctor. Notification of the illness or injury shall be given immediately.
In general, there is no entitlement to a refund. However, as a gesture of goodwill, the cable car and lift companies reserve the right to refund ski passes for 2 days or more. The only requirement is the presentation of a medical certificate from a local doctor within 14 days of the injury/illness, confirming that the customer is no longer permitted to practise winter sports for the remaining validity period of the ski pass. Once a refund has been claimed, it is considered final. Subsequent withdrawal, modification or reuse of the ski pass is excluded.
365 Action ALPIN CARD
Valid in Saalbach Hinterglemm Leogang Fieberbrunn, on the Schmittenhöhe in Zell am See and at Kitzsteinhorn and Maiskogel in Kaprun. Included: Ski & Board with up to 121 lifts and 408 km of pistes, hiking offer, bike transport and offer, paragliding on the Schmittenhöhe and ski touring possibilities at Kitzsteinhorn.
365 Classic ALPIN CARD
Valid in Saalbach Hinterglemm Leogang Fieberbrunn, on the Schmittenhöhe in Zell am See and at Kitzsteinhorn and Maiskogel in Kaprun. Included: Ski & Board (10.10.2026–02.05.2027) with up to 121 lifts and 408 km of pistes. For hikers, lots of lifts run in summer and there is a range of great opportunities for adventures and day trips.
Ski ALPIN CARD
Valid in Saalbach Hinterglemm Leogang Fieberbrunn, on the Schmittenhöhe in Zell am See and at Kitzsteinhorn and Maiskogel in Kaprun.
One day- and multi day skitickets
Valid in Saalbach Hinterglemm Leogang Fieberbrunn, on the Schmittenhöhe in Zell am See and at Kitzsteinhorn and Maiskogel in Kaprun.
Hike ALPIN CARD
Valid in Saalbach Hinterglemm Leogang Fieberbrunn (not including bike transportation and bike park), at the Schmittenhöhe in Zell am See (not including bike transportation), as well as Kitzsteinhorn and Maiskogel in Kaprun (skiers, ski tourers and bikers excepted).
Bike season ticket
Valid in Saalbach Hinterglemm Leogang, Fieberbrunn and at Kitzsteinhorn Kaprun.
Day and Multi-Day Tickets Bike
Valid in Saalbach Hinterglemm Leogang Fieberbrunn.
Gravity card:
Valid in 32 bike parks in Europe.
SuperSkiCard:
23 regions and 87 ski resorts across Austria and Bavaria.
Summer 2026 & Winter 2026/27
365 Action ALPIN CARD & 365 Classic ALPIN CARD & Ski ALPIN CARD
Seniors: 1946 und earlier
U25: 2001 - 2007
Youth: 2008–2010
Children: 2011–2020
Hike ALPIN CARD, Bike-season-ticket, Day- & Multiday-passes Bike, Day- & Multiday passes skiing
Youth: 2008–2010
children: 2011–2020
children born 2021 or younger are transported free of charge if accompanied by an adult and get a Ski ALPIN CARD Winter for free (photo required).
Gravity Card Summer 2026:
Youth: 2007 - 2009
Children: 2010 - 2019
Family bonus: For families with more than 2 children: when both older children (born 2008 or later) purchase 365 Classic, 365 Action, Hike or Ski ALPIN CARDs (season ticket), any further child (born 2008 or later) gets the same ALPIN CARD free of charge. This family bonus can only be obtained when purchasing passes at the lift ticket counters. We can NOT grant the bonus in our online ticket shop.
Prove of the family connection must be provided via family card or by the verification of the child benefits from the fiscal authorities (AT) or the German Kindergeldbescheid.
With our optional cancellation guarantee, you can book your ski pass online with complete peace of mind – Cancellation guarantee for just EUR 3.00/EUR 5.00 / EUR 8.00 per ski pass validity period
Simply add the money-back guarantee during the ordering process, and you’ll receive a full refund to your original payment method — no questions asked — if you cancel your ski pass up to 1 day before the first valid day.
Day- & Multiday tickets can easily be picked up with the QR code at the ticket machines or at all lift ticket counters in the Skicircus Saalbach Hinterglemm Leogang Fieberbrunn.
The ticket machines are located at the A9 Unterschwarzachbahn, B1 12er KOGEL, B4 12er NORD Bahn, D1 Reiterkogelbahn, A1 Schattberg X-press, I1 Schönleitenbahn, the L1 Asitzbahn, L3 Steinbergbahn and at the ticket office in Fieberbrunn.
season- & year tickets can only be picked up at the the ticket offices an NOT at the ticket machines!
You can find all information in the register (information - smart phone ticket information)
It is possible to take dogs with you in all our facilities. Dogs must be on a leash and wear a muzzle.
Fee (2026/27): € 8,50 per day / € 32,50 for 7 days / € 85,00 per year